An AMC puts your out-of-warranty desktops, printers, servers, network gear and security systems under one contract with one accountable partner — defined response times, genuine spares, preventive checks and a single number to call. SNA Infotech has its our own service centre in Andheri (E).
Send us your asset list — we will come back with a scoped proposal.
Most buyers are choosing between three ways of paying for support. The difference is not the quality of the engineering — it is who carries the cost and the risk of a failure.
| Pay per call | Comprehensive AMC MOST PREDICTABLE | |
|---|---|---|
| Labour & engineer visits | Charged per visit | Included |
| Spare parts | Billed at the time | Included (see exclusions) |
| Preventive maintenance | Not covered | Scheduled visits included |
| Response commitment | Best effort, subject to load | Contracted SLA |
| Standby equipment | On request, chargeable | Per contract, for covered assets |
| Budget behaviour | Unpredictable; spikes when hardware fails | Single fixed annual cost |
| Best suited to | A handful of low-criticality machines | Ageing fleets and business-critical equipment |
Coverage detail varies by equipment type and age. The signed contract and its annexures are what apply.
One contract can cover the whole estate, or just the categories you want off your desk.
Hardware faults, OS reloads, driver and application issues, part replacement, health checks.
Laser and MFD servicing, paper-path and print-quality faults, consumable planning, network printing.
Firmware and RAID health, disk and PSU replacement, backup verification, capacity checks.
Switches, routers, firewalls and access points — configuration backups, link faults, cabling repairs.
Camera cleaning and alignment, NVR/DVR health, recording retention checks, door controller and reader faults.
Displays, projectors, cameras, mics and control systems — kept meeting-ready, not fixed after the meeting.
Document scanners, barcode printers and scanners, UPS-connected peripherals, POS hardware.
Pick the equipment, the type of cover and the rough size of the fleet. We will carry your selection into the enquiry form so you do not have to type it again.
1 · Equipment to cover (select any)Assets are graded by business impact, and each grade carries its own response clock.
| Tier | Typical assets | Response | Target resolution |
|---|---|---|---|
| Standard | Individual desktops, desk printers, peripherals | 2-3 business days | 4 business days |
| Priority | Shared MFDs, floor switches, meeting room AV | Within 8 business hours | 1-2 business days |
| Critical | Servers, core network, firewall, surveillance recorders | Within same business day/td> | 1 business day, or standby equipment |
Resolution depends on the issue and availability of parts. With hardware prices on high, we can provide best resolutions as per the contract and service tier agreement.
Most customers combine two — typically remote support for software issues plus scheduled on-site visits.
A named engineer stationed at your site full-time or on fixed days, working to your priorities.
Weekly, fortnightly or monthly preventive rounds with a signed-off checklist per visit.
Agents and SNMP polling on servers, network and printers — so we see the fault before you report it.
We run the whole IT function on site — helpdesk, asset control, vendor coordination and reporting.
HP Amplify Power Partner with Service Delivery Authorized Partner status, and a Xerox authorised partner — so print and imaging faults are fixed with genuine parts and OEM escalation paths, not workarounds.
Compute, print, network, security and AV under a single AMC and a single helpdesk. No arguing between vendors about whose box is at fault — the call stays with us.
A workshop and spares stock at Andheri (E), plus a label manufacturing unit at Vasai — engineers and parts are local, not routed through a distant regional depot.
Over three decades maintaining IT estates for banks, hospitals, manufacturers, schools and logistics operators across Mumbai and the MMR.
Asset register, call history, SLA performance and repeat-failure analysis — the evidence you need for the replace-or-repair decision at budget time.
When a machine is no longer worth maintaining, we can quote replacement or a rental plan instead — so the AMC does not become a way of subsidising dead hardware.
Five steps, and the order matters — the condition check is what makes the price honest.
Make, model, quantity, age and location. A spreadsheet is enough to start.
Our engineer inspects the fleet, flags anything already faulty and grades assets by criticality.
Scope, cover type, SLA tiers, inclusions and exclusions, and the annual cost in writing.
Contract signed, assets tagged and registered, helpdesk contacts and escalation matrix issued.
Periodic service review on SLA performance, recurring faults and what to replace next year.
Yes. A single contract can cover mixed-brand desktops, printers, servers, network gear and security systems. We hold the OEM relationships needed to escalate where a fault needs the principal, and you deal with one helpdesk and one invoice.
Pricing depends on the mix of equipment, the age and condition of the fleet, the SLA tier you need, the number of sites and whether you want comprehensive parts cover. Older equipment and tighter response times cost more, which is why we do a condition check before quoting.
It is moved to our Andheri service centre for workshop repair. Where the contract provides for it, standby equipment is issued so the user is not left without a machine while the repair is in progress.
Often yes, but with conditions. Once the OEM stops supplying spares, repairs depend on refurbished parts and cannot carry the same resolution commitment. We flag those assets during the condition check and quote them separately, so you can decide whether to maintain or replace.
Consumables are not part of a standard AMC. If you would prefer a single per-page cost that includes toner, service and parts, that is a Managed Print Services arrangement rather than an AMC, and we can quote it alongside.
Yes. Multi-site contracts are common, with response times set per location based on travel distance. Branch offices outside of Mumbai and Vasai-Virar are typically covered through a combination of remote support and scheduled support from local partners and costing may be more.
Send the asset list and we will come back with scope, SLA options and pricing.
SNA Infotech Pvt Ltd provides turnkey solutions for Business and Technology Relocation Projects as well as new facility construction projects.
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